How to Check Your Appointment Requests
Request an Appointment is a feature on the home page of your website that allows consumers and existing patients to send you a request to schedule an appointment by filling out a short form. Those completed forms should go to the email of your choice.
You can choose the email they are sent to by logging in to your website editor, selecting Settings on the top menu, then clicking on "My Addresses". The "Email" field is where you set your preferred address for your appointment requests to be received at.
To find a list of past requests, in your website editor, go to "Lead Capture", then the submenu item, "Appointment Form." (see the step-by-step guide below)
If you have not tested the "Request an Appointment" process, we recommend that you go to your home page and fill out the Appointment form yourself. You should then receive an email notification for you to follow through with the request as well as have a record/database of the past requests within your website editor.
Please note that this is specifically for the request for an Appointment feature that is provided by Patient Sites. Third-party services like WebPT, BetterPT, or other appointment scheduling/requesting services will not appear here.
To check your Appointment Requests, follow the steps below:
1) Log in to your FYZICAL Hub Account at hub.fyzical.com/
2) In the main menu, click on Lead Capture, then head to the Appointment Form submenu.
3) In the table shown under this tab you will see a list of patients who have requested an appointment through your Appointment Form, and all the information they provided for their appointment:
- Appointment for (this is the appointment date)
- Location (this is the clinic location they chose)
- First Name
- Last Name
- Phone
- Opt in for SMS texting Services
- Issues
- Message
- Appointment create date
